[{"data":1,"prerenderedAt":661},["ShallowReactive",2],{"navigation":3,"\u002Ffaq\u002Feft-debit-order\u002Fminimum-mandate-requirements":262,"\u002Ffaq\u002Feft-debit-order\u002Fminimum-mandate-requirements-surround":658},[4,8,12,16,81,98,115,152,248],{"title":5,"path":6,"stem":7},"Home","\u002Fhome","1.home",{"title":9,"path":10,"stem":11},"Insights","\u002Finsights","2.insights",{"title":13,"path":14,"stem":15},"Transactions","\u002Ftransactions","3.transactions",{"title":17,"path":18,"stem":19,"children":20,"page":38},"Money In","\u002Fmoney-in","4.money-in",[21,39,43,64,77],{"title":22,"path":23,"stem":24,"children":25,"page":38},"Get Paid","\u002Fmoney-in\u002Fget-paid","4.money-in\u002F1.get-paid",[26,30,34],{"title":27,"path":28,"stem":29},"Payment Links","\u002Fmoney-in\u002Fget-paid\u002Fpayment-links","4.money-in\u002F1.get-paid\u002F1.payment-links",{"title":31,"path":32,"stem":33},"Pay Buttons","\u002Fmoney-in\u002Fget-paid\u002Fpay-buttons","4.money-in\u002F1.get-paid\u002F2.pay-buttons",{"title":35,"path":36,"stem":37},"Electronic Mandates","\u002Fmoney-in\u002Fget-paid\u002Felectronic-mandates","4.money-in\u002F1.get-paid\u002F3.electronic-mandates",false,{"title":40,"path":41,"stem":42},"Customers","\u002Fmoney-in\u002Fcustomers","4.money-in\u002F2.customers",{"title":44,"path":45,"stem":46,"children":47,"page":38},"Recurring","\u002Fmoney-in\u002Frecurring","4.money-in\u002F3.recurring",[48,52,56,60],{"title":49,"path":50,"stem":51},"Collections","\u002Fmoney-in\u002Frecurring\u002Fcollections","4.money-in\u002F3.recurring\u002F1.collections",{"title":53,"path":54,"stem":55},"Subscriptions","\u002Fmoney-in\u002Frecurring\u002Fsubscriptions","4.money-in\u002F3.recurring\u002F2.subscriptions",{"title":57,"path":58,"stem":59},"Mandates","\u002Fmoney-in\u002Frecurring\u002Fmandates","4.money-in\u002F3.recurring\u002F4.mandates",{"title":61,"path":62,"stem":63},"Stored Cards","\u002Fmoney-in\u002Frecurring\u002Fstored-cards","4.money-in\u002F3.recurring\u002F5.stored-cards",{"title":65,"path":66,"stem":67,"children":68,"page":38},"Commerce","\u002Fmoney-in\u002Fcommerce","4.money-in\u002F4.commerce",[69,73],{"title":70,"path":71,"stem":72},"Invoices","\u002Fmoney-in\u002Fcommerce\u002Finvoices","4.money-in\u002F4.commerce\u002F1.invoices",{"title":74,"path":75,"stem":76},"Products","\u002Fmoney-in\u002Fcommerce\u002Fproducts","4.money-in\u002F4.commerce\u002F2.products",{"title":78,"path":79,"stem":80},"Terminals","\u002Fmoney-in\u002Fterminals","4.money-in\u002F5.terminals",{"title":82,"path":83,"stem":84,"children":85,"page":38},"Money Out","\u002Fmoney-out","5.money-out",[86,90,94],{"title":87,"path":88,"stem":89},"Balances","\u002Fmoney-out\u002Fbalance","5.money-out\u002F1.balance",{"title":91,"path":92,"stem":93},"Recipients","\u002Fmoney-out\u002Frecipients","5.money-out\u002F2.recipients",{"title":95,"path":96,"stem":97},"Payouts","\u002Fmoney-out\u002Fpayouts","5.money-out\u002F3.payouts",{"title":99,"path":100,"stem":101,"children":102,"page":38},"Developers","\u002Fdevelopers","6.developers",[103,107,111],{"title":104,"path":105,"stem":106},"Access Tokens","\u002Fdevelopers\u002Faccess-tokens","6.developers\u002F1.access-tokens",{"title":108,"path":109,"stem":110},"Integrations","\u002Fdevelopers\u002Fintegrations","6.developers\u002F2.integrations",{"title":112,"path":113,"stem":114},"Webhooks","\u002Fdevelopers\u002Fwebhooks","6.developers\u002F3.webhooks",{"title":116,"path":117,"stem":118,"children":119,"page":38},"Settings","\u002Fsettings","7.settings",[120,124,128,132,136,140,144,148],{"title":121,"path":122,"stem":123},"Profile","\u002Fsettings\u002Fprofile","7.settings\u002F1.profile",{"title":125,"path":126,"stem":127},"Business Information","\u002Fsettings\u002Fbusiness-info","7.settings\u002F2.business-info",{"title":129,"path":130,"stem":131},"Branding","\u002Fsettings\u002Fbranding","7.settings\u002F3.branding",{"title":133,"path":134,"stem":135},"Invoice Settings","\u002Fsettings\u002Finvoices","7.settings\u002F4.invoices",{"title":137,"path":138,"stem":139},"Payment Methods","\u002Fsettings\u002Fpayment-methods","7.settings\u002F5.payment-methods",{"title":141,"path":142,"stem":143},"Teams","\u002Fsettings\u002Fteams","7.settings\u002F6.teams",{"title":145,"path":146,"stem":147},"Security","\u002Fsettings\u002Fsecurity","7.settings\u002F7.security",{"title":149,"path":150,"stem":151},"History","\u002Fsettings\u002Fhistory","7.settings\u002F8.history",{"title":153,"path":154,"stem":155,"children":156,"page":38},"Legal","\u002Flegal","8.legal",[157,161,165,169,216,220,224,228,232,236,240,244],{"title":158,"path":159,"stem":160},"Merchant Agreement","\u002Flegal\u002Fmerchant-agreement","8.legal\u002F1.merchant-agreement",{"title":162,"path":163,"stem":164},"Collections Services Policy","\u002Flegal\u002Fcollections-services-policy","8.legal\u002F10.collections-services-policy",{"title":166,"path":167,"stem":168},"Payer Terms","\u002Flegal\u002Fpayer-terms","8.legal\u002F11.payer-terms",{"title":137,"path":170,"stem":171,"children":172,"page":38},"\u002Flegal\u002Fpayment-methods","8.legal\u002F12.payment-methods",[173,177,181,184,188,192,196,200,204,208,212],{"title":174,"path":175,"stem":176},"Card Payments","\u002Flegal\u002Fpayment-methods\u002Fcard-payments","8.legal\u002F12.payment-methods\u002F1.card-payments",{"title":178,"path":179,"stem":180},"Payat","\u002Flegal\u002Fpayment-methods\u002Fpayat","8.legal\u002F12.payment-methods\u002F10.payat",{"title":95,"path":182,"stem":183},"\u002Flegal\u002Fpayment-methods\u002Fpayouts","8.legal\u002F12.payment-methods\u002F11.payouts",{"title":185,"path":186,"stem":187},"Apple Pay","\u002Flegal\u002Fpayment-methods\u002Fapple-pay","8.legal\u002F12.payment-methods\u002F2.apple-pay",{"title":189,"path":190,"stem":191},"Google Pay","\u002Flegal\u002Fpayment-methods\u002Fgoogle-pay","8.legal\u002F12.payment-methods\u002F3.google-pay",{"title":193,"path":194,"stem":195},"Pay By Bank","\u002Flegal\u002Fpayment-methods\u002Fpay-by-bank","8.legal\u002F12.payment-methods\u002F4.pay-by-bank",{"title":197,"path":198,"stem":199},"Snapscan","\u002Flegal\u002Fpayment-methods\u002Fsnapscan","8.legal\u002F12.payment-methods\u002F5.snapscan",{"title":201,"path":202,"stem":203},"Zapper","\u002Flegal\u002Fpayment-methods\u002Fzapper","8.legal\u002F12.payment-methods\u002F6.zapper",{"title":205,"path":206,"stem":207},"Payshap","\u002Flegal\u002Fpayment-methods\u002Fpayshap","8.legal\u002F12.payment-methods\u002F7.payshap",{"title":209,"path":210,"stem":211},"Moneybadger","\u002Flegal\u002Fpayment-methods\u002Fmoneybadger","8.legal\u002F12.payment-methods\u002F8.moneybadger",{"title":213,"path":214,"stem":215},"1voucher","\u002Flegal\u002Fpayment-methods\u002F1voucher","8.legal\u002F12.payment-methods\u002F9.1voucher",{"title":217,"path":218,"stem":219},"Fees And Pricing","\u002Flegal\u002Ffees-and-pricing","8.legal\u002F2.fees-and-pricing",{"title":221,"path":222,"stem":223},"Privacy Notice","\u002Flegal\u002Fprivacy-notice","8.legal\u002F3.privacy-notice",{"title":225,"path":226,"stem":227},"Data Processing Addendum","\u002Flegal\u002Fdata-processing-addendum","8.legal\u002F4.data-processing-addendum",{"title":229,"path":230,"stem":231},"Information Security Policy","\u002Flegal\u002Finformation-security-policy","8.legal\u002F5.information-security-policy",{"title":233,"path":234,"stem":235},"Acceptable Use Policy","\u002Flegal\u002Facceptable-use-policy","8.legal\u002F6.acceptable-use-policy",{"title":237,"path":238,"stem":239},"Sanctions And Aml Policy","\u002Flegal\u002Fsanctions-and-aml-policy","8.legal\u002F7.sanctions-and-aml-policy",{"title":241,"path":242,"stem":243},"Chargeback And Dispute Policy","\u002Flegal\u002Fchargeback-and-dispute-policy","8.legal\u002F8.chargeback-and-dispute-policy",{"title":245,"path":246,"stem":247},"Security Requirements","\u002Flegal\u002Fsecurity-requirements","8.legal\u002F9.security-requirements",{"title":249,"path":250,"stem":251,"children":252,"page":38},"Faq","\u002Ffaq","9.faq",[253],{"title":254,"path":255,"stem":256,"children":257,"page":38},"Eft Debit Order","\u002Ffaq\u002Feft-debit-order","9.faq\u002F1.eft-debit-order",[258],{"title":259,"path":260,"stem":261},"Minimum Mandate Requirements","\u002Ffaq\u002Feft-debit-order\u002Fminimum-mandate-requirements","9.faq\u002F1.eft-debit-order\u002F1.minimum-mandate-requirements",{"id":263,"title":259,"body":264,"description":651,"extension":652,"links":653,"meta":654,"navigation":655,"path":260,"seo":656,"stem":261,"__hash__":657},"docs\u002F9.faq\u002F1.eft-debit-order\u002F1.minimum-mandate-requirements.md",{"type":265,"value":266,"toc":633},"minimark",[267,271,274,279,282,290,294,297,319,323,326,329,347,350,354,357,359,382,386,389,391,420,423,427,430,433,447,450,454,457,460,483,486,490,493,496,500,503,506,510,513,516,537,541,544,547,564,567,571,574,606,610],[268,269,270],"p",{},"The Minimum Mandate Requirements section explains the information that must be included before an electronic debit order mandate can be accepted and used for collections.",[268,272,273],{},"A valid mandate records the payer's authority for the creditor to submit debit order payment instructions against the payer's bank account according to the agreed contract, amount, frequency and collection date.",[275,276,278],"h2",{"id":277},"example-mandate","Example Mandate",[268,280,281],{},"Use the example mandate as a reference when reviewing or preparing your own mandate wording.",[268,283,284],{},[285,286,289],"a",{"href":287,"target":288},"\u002Fdocs\u002Fmandate-example.pdf","_blank","View example mandate",[275,291,293],{"id":292},"before-processing-a-debit-order","Before Processing a Debit Order",[268,295,296],{},"Before any debit order payment instruction is submitted, the creditor must ensure that:",[298,299,300,304,307,310,313,316],"ol",{},[301,302,303],"li",{},"A valid mandate has been obtained from the payer.",[301,305,306],{},"The mandate was accepted before the first payment instruction is processed.",[301,308,309],{},"The payment instruction is only processed on or after the authorised action date.",[301,311,312],{},"The payment instruction matches the mandate terms.",[301,314,315],{},"The mandate has not been cancelled, withdrawn or stopped by the payer.",[301,317,318],{},"No mandate terms have been changed without the payer's authorisation or the required notice.",[275,320,322],{"id":321},"creditor-information","Creditor Information",[268,324,325],{},"The mandate must clearly identify the party collecting the debit order.",[268,327,328],{},"Include:",[330,331,332,335,338,341,344],"ul",{},[301,333,334],{},"Full registered name of the creditor",[301,336,337],{},"Trading name, where applicable",[301,339,340],{},"Abbreviated short name \u002F ABSN that will appear on the payer's bank statement",[301,342,343],{},"Contact details for mandate queries",[301,345,346],{},"Contract, agreement or customer reference number",[268,348,349],{},"The abbreviated short name must allow the payer to identify who debited their account.",[275,351,353],{"id":352},"payer-information","Payer Information",[268,355,356],{},"The mandate must clearly identify the payer and the account to be debited.",[268,358,328],{},[330,360,361,364,367,370,373,376,379],{},[301,362,363],{},"Payer name and surname",[301,365,366],{},"Identity number, passport number or temporary residence ID",[301,368,369],{},"Bank name",[301,371,372],{},"Branch code, where applicable",[301,374,375],{},"Account number",[301,377,378],{},"Account type, where applicable",[301,380,381],{},"Confirmation that the payer has authority to authorise debits on the account",[275,383,385],{"id":384},"collection-details","Collection Details",[268,387,388],{},"The mandate must describe how and when the payer may be debited.",[268,390,328],{},[330,392,393,396,399,402,405,408,411,414,417],{},[301,394,395],{},"First collection date, where applicable",[301,397,398],{},"Collection day or agreed collection rule",[301,400,401],{},"Frequency of collection, for example weekly, fortnightly, monthly, quarterly, annually or another agreed recurring rule",[301,403,404],{},"Date adjustment rule, where the collection day may change, for example salary date or the previous business day when the normal collection date falls on a weekend or public holiday",[301,406,407],{},"Initial amount, where applicable",[301,409,410],{},"Instalment amount, where applicable",[301,412,413],{},"Maximum collection amount, where applicable",[301,415,416],{},"Whether the amount is fixed, variable or usage-based",[301,418,419],{},"Any authorised adjustment category, amount or rate, where the amount may change over time",[268,421,422],{},"The mandate must either state the exact amount payable or clearly explain when and how the amount may vary.",[275,424,426],{"id":425},"authority-to-debit","Authority to Debit",[268,428,429],{},"The mandate must contain explicit authority from the payer.",[268,431,432],{},"The authority wording should make it clear that:",[330,434,435,438,441,444],{},[301,436,437],{},"The payer authorises the creditor to issue payment instructions to the creditor's bank.",[301,439,440],{},"The payer authorises the payer's bank to debit the payer's account.",[301,442,443],{},"The payment instructions will be treated as if they were issued by the payer personally.",[301,445,446],{},"The debit order will be processed according to the contract or agreement referenced in the mandate.",[268,448,449],{},"For an electronic mandate, the payer must give clear and unambiguous electronic acceptance of the mandate terms.",[275,451,453],{"id":452},"electronic-acceptance-evidence","Electronic Acceptance Evidence",[268,455,456],{},"For electronic mandates, the platform should retain evidence that the payer accepted the mandate.",[268,458,459],{},"Keep a record of:",[330,461,462,465,468,471,474,477,480],{},[301,463,464],{},"Date and time of acceptance",[301,466,467],{},"Mandate version or wording accepted by the payer",[301,469,470],{},"Payer details captured at acceptance",[301,472,473],{},"Contract or agreement reference",[301,475,476],{},"Amount, frequency and collection details accepted",[301,478,479],{},"Electronic signature, acceptance action or consent record",[301,481,482],{},"Device, browser, IP address or similar technical audit information, where available",[268,484,485],{},"This evidence should make it possible to prove which mandate terms the payer accepted if a dispute is raised.",[275,487,489],{"id":488},"credit-tracking-disclosure","Credit Tracking Disclosure",[268,491,492],{},"Where credit tracking or account tracking is used, the mandate must disclose this to the payer.",[268,494,495],{},"The disclosure should explain that the debit order may be tracked and re-presented when sufficient funds become available, if this forms part of the collection process.",[275,497,499],{"id":498},"cession-or-assignment","Cession or Assignment",[268,501,502],{},"Where applicable, the mandate should include a cession or assignment clause.",[268,504,505],{},"This clause should state that the mandate may be ceded or assigned to a third party only if the related contract or agreement is also ceded or assigned to that third party.",[275,507,509],{"id":508},"confirmation-to-the-payer","Confirmation to the Payer",[268,511,512],{},"For an electronic mandate, confirmation should be made available to the payer before payment instructions are processed.",[268,514,515],{},"The confirmation should include:",[330,517,518,520,522,525,528,531,534],{},[301,519,363],{},[301,521,473],{},[301,523,524],{},"Commencement or action date",[301,526,527],{},"Amount or variable amount wording",[301,529,530],{},"Abbreviated short name that will appear on the payer's bank statement",[301,532,533],{},"Creditor contact details",[301,535,536],{},"Date of confirmation",[275,538,540],{"id":539},"retention-requirements","Retention Requirements",[268,542,543],{},"Mandates and supporting records must be stored in a form that can be produced when requested by a bank, sponsor, auditor or dispute process.",[268,545,546],{},"Retain:",[330,548,549,552,555,558,561],{},[301,550,551],{},"The accepted mandate",[301,553,554],{},"The contract or agreement linked to the mandate",[301,556,557],{},"Any mandate amendments",[301,559,560],{},"Any consent, confirmation or notification records",[301,562,563],{},"Audit evidence supporting electronic acceptance",[268,565,566],{},"As a control, mandate records should be retained for at least 7 years after the last debit order transaction, unless a longer retention period applies.",[275,568,570],{"id":569},"common-reasons-a-mandate-may-fail-review","Common Reasons a Mandate May Fail Review",[268,572,573],{},"A mandate may be rejected or treated as deficient if:",[330,575,576,579,582,585,588,591,594,597,600,603],{},[301,577,578],{},"No mandate can be produced.",[301,580,581],{},"The mandate does not identify the creditor.",[301,583,584],{},"The abbreviated short name is missing or does not match the statement descriptor.",[301,586,587],{},"The payer's bank account details are incomplete.",[301,589,590],{},"The amount, frequency or collection date is unclear.",[301,592,593],{},"The payer did not clearly authorise the debit.",[301,595,596],{},"The mandate was accepted after the first payment instruction was processed.",[301,598,599],{},"The payment instruction does not match the mandate.",[301,601,602],{},"The mandate was changed without authorisation.",[301,604,605],{},"The mandate was cancelled, withdrawn or stopped.",[275,607,609],{"id":608},"tips","Tips",[330,611,612,615,618,621,624,627,630],{},[301,613,614],{},"Keep mandate wording simple and specific.",[301,616,617],{},"Make the amount, frequency and collection date easy for the payer to understand.",[301,619,620],{},"Use the same abbreviated short name on the mandate and on payment instructions.",[301,622,623],{},"Store a full copy of the mandate accepted by the payer, not only the captured form fields.",[301,625,626],{},"Record the mandate version accepted by the payer.",[301,628,629],{},"Do not process collections where the mandate is incomplete or disputed.",[301,631,632],{},"Submit mandate templates for bank or sponsor review before using them in production.",{"title":634,"searchDepth":635,"depth":636,"links":637},"",1,2,[638,639,640,641,642,643,644,645,646,647,648,649,650],{"id":277,"depth":636,"text":278},{"id":292,"depth":636,"text":293},{"id":321,"depth":636,"text":322},{"id":352,"depth":636,"text":353},{"id":384,"depth":636,"text":385},{"id":425,"depth":636,"text":426},{"id":452,"depth":636,"text":453},{"id":488,"depth":636,"text":489},{"id":498,"depth":636,"text":499},{"id":508,"depth":636,"text":509},{"id":539,"depth":636,"text":540},{"id":569,"depth":636,"text":570},{"id":608,"depth":636,"text":609},"Understand the minimum information required for an electronic debit order mandate.","md",null,{},true,{"title":259,"description":651},"Gf81kR3dvcVyNsqq4ufvNafIHMCKo2PdJXeBQCB34N4",[659,653],{"title":245,"path":246,"stem":247,"description":660,"children":-1},"Version: 1.2",1783493465301]