Variable collection amount rules

The “Is Collection Amount Variable?” setting controls whether the amount collected from a customer’s account can change over time, instead of being fixed to a single value.

How It Works

• When the setting is OFF:

  • The collection amount is fixed for the mandate.

  • Every payment will be processed for the same amount as specified in the mandate.

  • Any changes in the amount require the creation of a mandate amendment or new mandate.

• When the setting is ON:

  • The system allows variable amounts to be submitted to the bank as long as it is within the rules of the mandate.

  • Amounts can be adjusted for each collection according to rules set in your payment method or through manual updates.

  • Works in conjunction with the periodic adjustment rules (Adjustment Category, Adjustment Type, Adjustment Rate/Amount).

Enabling variable amounts on a mandate does not make the payment non-disputable. Customers can still dispute a debit if the collected amount differs from what they expected or agreed to in the mandate. Always ensure the reason for the change is clearly communicated to the customer.