Dispute retention

Dispute Percentage Calculation: The dispute percentage is calculated as the average of disputed transactions divided by successful transactions over the past six months. Unsuccessful transactions are not included in this calculation.

The percentage looks at 6 months taken from 2 days prior to the batch being authorised. Example: Today is the 20th then the calculation is 6 months prior to the 18th

Dispute Retention Value Calculation: The dispute retention value (shown on the authorisation screen and batch report) is determined using the “Dispute Percentage Calculation” against the authorised batch value. This retained value is held for 22 working days (shown as Unpaid Retention on the Netcash statement) or used to offset disputed transactions.