Create a one-time payment manually
Step 1. Navigate to the One-Time Payment Section
In the menu bar, select One-time under Payments.
Click on the Create button at the top-right corner of the page.
If multiple payment methods are active on your account, a modal will appear allowing you to choose between creating a Debit Order or a DebiCheck payment, otherwise, a modal will immediately appear with three tabs to complete.
When creating a DebiCheck payment, juristic entities (Business/Corporate Accounts) cannot be processed. Ensure that the payment is created for an individual account.
Step 2: Complete the Customer tab
The Customer tab requires the personal information of the client.
Customer reference: The customer reference is usually a unique identifier for your internal records, such as an account number or customer ID. If a customer has multiple payments, the same customer reference can be used to identify the customer.
Name & Surname: If you are creating a payment for an individual, you will add their name and surname OR Company name: If you are creating a payment for a company, you will click on the link to add a company name.
When creating a DebiCheck payment, juristic entities (Business/Corporate Accounts) cannot be processed. Ensure that the payment is created for an individual account or create an EFT debit order if the payment is for a business account.
ID Type: Select between South African ID, Passport, or Temporary Residence.*
ID Number: Enter the corresponding identification number.*
If you are creating a DebiCheck payment, the ID Type & ID Number fields are mandatory to complete.
Email: Add the primary email address for communication.
Contact Number: The customer’s phone number.
When creating a DebiCheck payment with the approval window set to Real Time (TT1), the Contact Number field becomes mandatory to complete.
Billing Address Line 1: The first line of the customer's billing address.
Billing Address Line 2: Additional address details if applicable.
Town/City: The city of the billing address.
Postal Code: The postal code for the billing address.
Once all fields are completed, click 'Next step' to navigate to the Bank Account tab.
Step 3: Complete the Bank Account tab
In the Bank Account tab, all fields are mandatory. Please ensure the customer's banking information is entered accurately.
Account Holder Name: The full name of the individual or business that owns the bank account.
Account Number: The unique number assigned to the bank account.
Account Type: The type of bank account (e.g., Cheque/Current, Savings, or Transmission).
Bank Name: The name of the bank where the account is held (e.g., Standard Bank, FNB, Absa, Nedbank).
Branch Code: The specific code identifying the bank branch where the account was opened.
The system includes a built-in CDV (Customer Data Verification) check and will notify you if the bank details are incorrect.
After completing the details, proceed to the Payment tab by clicking 'Next step'.
Step 4: Complete the Payment tab
Please follow the steps based on the payment method:
1. EFT Debit Order
Transaction reference: You can add a custom transaction reference for internal use. This reference applies only to one-time payments and helps streamline the reconciliation process, especially if your account is integrated with bookkeeping systems like Xero.
Amount: Enter the amount to be collected for this one-time payment.
Date to process: Choose a processing date of at least 7 days in advance.
Ensure that the "Set the payment status to running?" checkbox is ticked:
a. Checked (Default): The payment is activated immediately. The status will show as Running, and the client will receive an email with the mandate and payment details.
b. Unchecked: The payment will remain Pending until it is set to Running to activate the payment.
The system blocks Pending payments from being set to Running if the processing date is less than 7 days away. For example, if you schedule a one-time payment for 7 days from now and mark it as Pending, you won't be able to set it to Running 5 days before the processing date because the payment window has closed.
Optionally, click on 'Show advanced options' to change the type of payment if needed.
Click Submit to save the payment.
The transaction will be available to view once the payment has been successfully submitted to the bank for processing.
2. DebiCheck
Business and corporate bank accounts do not support DebiCheck mandates. Create an EFT debit order if the payment is for a business account.
Contract reference: This reference will be referenced on the statement of your clients. It must be unique per transaction and may not contain spaces in the reference, or be blank.
Transaction reference: You can add a custom transaction reference for internal use. This reference applies only to one-time payments and helps streamline the reconciliation process, especially if your account is integrated with bookkeeping systems like Xero.
Amount: Enter the instalment amount that must be collected for this one-time payment.
Date to process: Choose a processing date of at least 7 days in advance.
Optionally, click on 'Show advanced options' to adjust default account settings if needed before submitting the payment:
Type of payment, which is the purpose of this collection.
Allow payment tracking?: Track an account for up to 10 days if the payment fails on the processing date.
Max payment tracking days: Choose up to how many days you want to track the account.
Approval window: This is the time limit you set for the client to approve their DebiCheck payment.
Click Submit to save the payment.
The payment status will remain Pending until the client approves the DebiCheck request.
Upon submission, the customer can approve these mandates via USSD, mobile banking app, or online banking.
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