Normal debit orders

What is a Normal Debit Order?

Normal Debit Orders are the simplest and most cost-effective type of debit order.

It is a payment collection instruction where your business initiates the debit from the customer’s bank account.

Once your customer gives permission through a debit order mandate, funds are securely collected from their bank account — no follow-ups or manual reminders needed.

Key points:

• No upfront customer confirmation is required (unlike DebiCheck).

• Commonly used for recurring payments, such as memberships, services, or donations.

• Processing is automated.

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Collection schedule

Normal debit orders are processed in the late collections window on a business day and typically run after 21:00.

If a collection date falls on a weekend or public holiday, it will be moved to the next business day.

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Normal Debit Order default settings

You may update the Type of Payment by clicking on the Edit payment method button.

Type of payment: The reason for the collection (e.g., Subscription, Donation, Service Fee). This appears on the bank file and can be customised per payment or set as a default. The payment type may be adjusted during the payment creation process.

When the type of payment gets updated, the new default information will automatically apply whenever a new mandate is created thereafter.