Mandate statuses explained

This guide explains the different mandate statuses you may encounter when managing debit order, DebiCheck or RM mandates. Each status indicates where the mandate is in its lifecycle and whether action

Mandate Statuses

1. Active

• The mandate is valid and approved in the case of RM or DebiCheck.

• Collections can be processed against this mandate.

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2. Archived

• The mandate is no longer in use.

• It has been stored for record-keeping but cannot be used for collections any longer.

• The mandate may be activated again, which in that case, the mandate will return to its previous state before it got archived.

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3. Disabled

• The mandate has been deactivated by a system rule or the bank.

• Collections cannot be processed against a Disabled mandate, nor can it be set to Active again.

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4. Generated

• The mandate has been created in the system but has not yet been authorised by the customer.

• Requires further action to move forward (e.g., authorisation from the customer).

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5. No Reply

• The customer did not respond to the mandate request within the required timeframe.

• The mandate remains inactive until the customer provides authorisation.

• The user may re-submit the request to attempt to get the mandate approved in the approval window.

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6. Pending

• The TT1 Real-time mandate is awaiting approval from the customer.

• Status will update once processing is completed.

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7. Rejected

• The mandate request has been declined by the bank or customer.

• Collections cannot be processed until a new mandate is created and accepted.

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8. Suspended

• The mandate exists, but it is currently in a Suspended (inactive) state at the bank.

• While suspended, no debit order instructions can be processed against the mandate.