How to add a debit order mandate

This guide explains how to create a debit order mandate for a customer who already has a bank account set up in the system.

1. Steps to add a debit order mandate

1. Go to the customer’s profile.

If the customer has more than one bank account, select the correct account where the mandate should be added.

1. On the selected bank account, click Add Mandate.

• You will be prompted to choose between:

  • One-time payment

  • Recurring payment

1. For this example, select Recurring mandate.

1. Choose Debit Order as the payment method.

Only the payment methods currently active on your account will appear as options here.

How to add a DebiCheck/RM mandate are explained in a separate guide.

1. Complete the Mandate Details

For a standard debit order, you need to complete the mandatory fields marked with a red *:

• Mandate reference - This is to keep track of the mandates under a customer, but is for internal reference only, and is not mandatory.

• Contract reference - It’s not mandatory to complete, but this field can be used as an internal reference to link the mandate to a subscription, membership, policy, or service contract. If you don't specify the input on mandate creation; a contract reference will automatically be generated.

Some sponsoring banks like Nedbank require a contract reference for normal debit orders, while others only require the contract reference for DebiCheck/Registered Mandates.

• Interval – Select whether the debit order runs monthly or yearly.

• Date to process – Select the exact day the debit order should run on the interval.

• Amount – Enter the recurring collection amount.

• Release date - The release date is the date on which the debit order mandate is effectively closed/suspended.

  • The customer is no longer bound by the mandate.

  • No further debit order collections may be processed against that mandate.

1. Advanced options - You can adjust your default payment type. For example:

   • Specify a Reason for the Payment, which will be carried through to processing and reporting.

   
2. Once all details are completed, click Submit.

Creating a mandate does not automatically trigger a payment instruction.

• A running payment must be added to the mandate before any debit order will be processed.