Payment statuses explained

Understanding the different payment statuses is essential for managing and monitoring your payments. Below is a guide to help you identify and interpret each status.

Cancelled

• Definition: A payment marked as Cancelled means the payment process has been terminated manually, and no further transactions will be processed for that payment record.

• When it occurs: This status is typically assigned manually when a client requests to cancel their payment plan, and all subsequent payments are permanently stopped by choice.

• Implication: The payment agreement is no longer active. The client will not be charged again unless the client signs up for another payment.

Completed

• Definition: The Completed status indicates that the payment has reached its natural end date and the mandate has been completed.

• When it occurs:

  • One-time Payments: The status will be set to Completed once the payment has been processed, and the mandate has been completed.

  • Recurring Payments: The payment status will be updated to Completed when the recurring payment reaches its natural set end date.

• Implication: The payment mandate is no longer active. The client will not be charged again unless the client signs up for another payment.

Paused

• Definition: A Paused status means that payment is temporarily halted but can be resumed in the future by setting the status to Running.

• When it occurs: This can be done manually if the client chooses to put the payment on hold for a certain period.

• Implication: No payments will be processed during the paused period. Once resumed, payments will continue as per the original agreement.

Pending

• Definition: The Pending status means that the payment is in the process of being reviewed or completed, but it hasn’t been fully processed yet.

• When it occurs: This status is typically seen when a payment is awaiting approval or the payment is still a draft.

• Implication: No funds will be deducted until the status changes to either “Running”, "Cancelled" or “Stopped”.

The system blocks Pending payments from being set to Running if the processing date is less than 7 days away. For example, if you schedule a one-time payment for 7 days from now and mark it as Pending, you won't be able to set it to Running 5 days before the processing date because the payment window has closed.

Running

• Definition: A payment with a Running status indicates that payments are being successfully processed as per the agreement.

• When it occurs: This status is active when payments are ongoing and being collected on schedule (e.g., monthly, annually) without any issues.

• Implications: The payment is active, and charges will continue to be processed as planned. The status will remain in "Running" until it is either cancelled or stopped.

Rejected

• Definition: A payment has been permanently stopped. This status is only used by the backend.

• When it occurs: This status is often applied when the payment fails like a dispute or when payment issues (e.g., insufficient funds, successful dispute or fraud) occur.

• Implication: The client will not be charged again unless the client signs up for a new payment.

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Summary Table

Status	Description	Implication
Cancelled	Payment has been terminated manually.	No further payment will be processed.
Completed	Payment agreement has reached its natural end date.	No further payment will be processed.
Paused	Payments are temporarily halted.	No further payment will be processed until the payment status is changed to Running.
Pending	Payment is being processed or verified.	No payment will be processed until the payment has been approved.
Running	Payment is being processed on schedule.	Ongoing payments are active.
Stopped	Payment process has been halted permanently in the backend.	No further payment will be processed.