Create a recurring payment manually
Step 1. Navigate to the Recurring Payment section
In the menu bar, select Recurring under Payments.
Click on the Create button at the top-right corner of the screen.
A modal will appear with three tabs to be completed:
Step 2: Complete the Customer tab
The Customer tab requires the personal information of the client, such as Name, ID number & contact details. The Customer reference is usually a unique identifier for your internal records, such as an account number or customer ID.
Customer fields explained
Customer reference: Used by creditors for internal identification of a customer. If a customer has multiple payments, the same customer reference can be used to identify the customer.
Name: First name of the individual or Company Name.
Surname: Last name of the individual (if applicable).
ID Type: Select between South African ID, Passport, or Temporary Residence.
ID Number: Enter the corresponding identification number.
Note: If you are creating a recurring payment for a company, the ID Type and ID Number fields should be completed using the details of the individual who has signing rights for that account.
Email: The primary email address for communication.
Contact Number: The customer’s phone number.
Note: When creating a DebiCheck payment with the approval window set to Real Time (TT1), the Contact Number field becomes mandatory to complete.
Billing Address Line 1: The first line of the customer's billing address.
Billing Address Line 2: Additional address details if applicable.
Town/City: The city of the billing address.
Postal Code: The postal code for the billing address
Mandatory fields for different payment methods:
Customer reference
Customer reference
Name & Surname OR Company name
Name & Surname OR Company name
Email address
ID type
ID number
Email address
Contact number (When Approval window is set as Real-Time TT1 )
Once all fields are completed, click Next or click on the Bank Account tab.
Step 2: Complete the Bank Account tab
In the Bank Account tab, all fields are mandatory. Please ensure the customer's banking information is accurately completed.
Account Holder Name: The full name of the individual or business that owns the bank account.Comment
Account Number: The unique number assigned to the bank account.Comment
Account Type: The type of bank account (e.g., Cheque/Current, Savings, or Transmission).Comment
Bank Name: The name of the bank where the account is held (e.g., Standard Bank, FNB, Absa, Nedbank).Comment
Branch Code: The specific code identifying the bank branch where the account was opened.Comment
Note: Please ensure the customer's banking information is entered accurately. The system includes a built-in AVS (Account Verification Service) check and will notify you if the bank details are incorrect.
After completing the details, proceed to the Payment tab by clicking 'Next step'.
Step 3: Specify Payment Details
In the Payment tab, choose your preferred payment method:
EFT Debit Order
Payment method: Select Debit Order as your payment method if it is not already set as the default.
Interval: Choose how often the collection should occur:
Monthly
Annually
Day to process: Select a processing day between 1 and 31.
Note: If you select the 31st, but the month has fewer days, the collection will occur on the last day of that month.
For annual intervals, the processing day determines when the recurring payment takes place.
Example: If you set the day to process as the 5th and your collection start date as February 1st, then future payments will occur on February 5th each year.
Amount: Enter the amount to be collected from the specified account.
Collection start date: Set a start date at least 7 days in advance. This date may differ from the day to process.
Example: If a customer wants to start paying in three months, with payments occurring on the 2nd of each month, set:
Day to process = 2nd
Collection start date = March 1st
The first payment will be collected on March 2nd.
Collection end date: The collection end date determines when the debit order will stop. This is optional and can be set based on the agreement with the customer.
Ensure the "Set the payment status to running?" checkbox is ticked:
a. Checked (Default): The payment is activated immediately. The status will show as Running, and the client will receive an email with the mandate and payment details.
b. Unchecked: The payment will remain in a Pending status until set to Running to activate the payment.
Optionally, click Show advanced options to adjust the payment type if needed.
Click Submit to save the payment.
The transaction will appear under the Transactions section on the processing date with the transaction status.
DebiCheck
Note: Business and corporate bank accounts do not support DebiCheck mandates.
Payment Method: Choose DebiCheck as your payment method if not set as your default payment method already.
Contract reference: This reference will be referenced on the statement of your clients. It must be unique per transaction and may not contain spaces in the reference, or be blank.
Interval: Choose how often the collection should occur:
Monthly
Annually
Day to process: Select a processing day between 1 and 31.
Note: If you select the 31st, but the month has fewer days, the collection will occur on the last day of that month.
For annual intervals, the processing day determines when the recurring payment takes place.
Example: If you set the day to process as the 5th and your collection start date as February 1st, then future payments will occur on February 5th each year.
Amount: Enter the amount to be collected from the specified account.
Collection start date: Set a start date at least 7 days in advance. This date may differ from the day to process.
Example: If a customer wants to start paying in three months, with payments occurring on the 2nd of each month, set:
Day to process = 2nd
Collection start date = March 1st
The first payment will be collected on March 2nd.
Collection end date: The collection end date determines when the debit order will stop. This is optional and can be set based on the agreement with the customer.
Ensure the "Set the payment status to running?" checkbox is ticked:
a. Checked (Default): The payment is activated immediately. The status will show as Running, and the client will receive an email with the mandate and payment details.
b. Unchecked: The payment will remain in a Pending status until set to Running to activate the payment.
Optionally, click Show advanced options to adjust the payment type if needed.
Specify if the collection amount can vary.
Enable tracking for up to 10 days if the payment fails on the processing date.
Adjust the billing date for future collections if necessary.
Ensure the "Set the payment status to running?" checkbox is ticked:
Checked (Default): The payment is activated immediately. The status will show as Running, and the client will receive an email with the mandate and payment details.
Unchecked: The payment will remain in a Pending status until set to Running to activate the payment.
Click Submit to save the payment.
Upon submission, the client must approve the DebiCheck debit order via:
Their banking app (the client will receive an SMS to log into their banking app to approve the DebiCheck, or
A notification will appear on their mobile device.
The payment status will remain Pending until the client approves the DebiCheck request.
If approval is not completed within the specified window as per your DebiCheck payment configuration, you can:
Resubmit the request within 5 days, or
Implement RM (registered mandate) within 10 days after the approval window expires.
Last updated