Request to update your banking details
If you need to update the banking details linked to your account, follow the steps below to ensure a smooth process:
Steps to Request a Banking Details Change
Prepare Your Updated Banking Information Before submitting your request, ensure you have the following details ready:
Account Holder Name: The name of the entity that owns the account.
Account Number: The new account number you want to use.
Account Type: Specify whether it is a Cheque/Current, Savings, or other type of account.
Bank Name: The name of the financial institution.
Branch Code: The branch code associated with the new bank account.
Pass the CDV Check Ensure that the new banking details pass the CDV (Check Digit Verification) check. This verification ensures that the account details are valid and can be used for transactions.
Submit the Change Request
Confirmation & Processing After submission:
You will receive a confirmation that the details have been received and are being processed.
We may contact you for further verification if required.
Important Notes
Ensure all details are accurate to avoid delays in processing.
Any errors or incomplete submissions may result in a rejection of the request.
Banking changes will only take effect after verification and approval.
If you encounter any issues during the process or have questions, please contact our support team for assistance.
Support Email: [email protected]
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