Fees And Pricing

Version: 1.3

Effective Date: 2026-06-28

1. Introduction

This Fees and Pricing document forms part of the Kwik Merchant Agreement.

Unless otherwise agreed in writing, all Merchants are subject to the fees published in this document.

All fees are exclusive of VAT unless otherwise stated. VAT will be charged in accordance with the Value-Added Tax Act 89 of 1991, where applicable.

Enterprise and custom pricing may be available for qualifying Merchants and, where agreed in writing, will take precedence over this document.

2. Payment Processing Fees

All transactions are processed in South African Rand (ZAR). Where a Customer pays using a non-ZAR issued card or wallet, currency conversion is performed by the relevant card scheme or issuing bank, and Kwik is not responsible for the conversion rate applied.

3. Payout Fees

Payout fees apply to payments made to recipients, customer refunds where applicable, and transfers to verified bank accounts.

4. Refund Fees

Refund processing fees are payable regardless of whether the original transaction has settled or whether any processing fees are refundable.

5. Chargeback and Dispute Fees

These fees are payable irrespective of the outcome of the Chargeback or retrieval request and are in addition to any liability under the Chargeback & Dispute Policy, including the disputed transaction amount and any scheme or bank assessments passed through to the Merchant.

6. Merchant Monthly Fees (Excludes Debit Order collections)

Unless otherwise agreed in writing:

Additional products or enterprise services may be subject to separate pricing agreed in writing.

7. Collections Services Fees

The following fees apply to Merchants approved for the Collections Services (EFT Debit Orders, DebiCheck, and Registered Mandates). These fees are separate from, and in addition to, the fees set out elsewhere in this document, and only apply where the Collections Services have been activated for the Merchant.

7.1 Collections Packages

Realtime Account Verification (AVS-R) and Strike Date Optimisation (SDO) are available on request and are not included by default in the Premium or DebiCheck packages.

The applicable once-off setup fee is non-refundable in accordance with the Collections Services Policy, including where the application is declined.

7.2 EFT Debit Order Transaction Fees

All EFT Debit Order fees are per transaction.

7.3 Electronic Mandate Fees

7.4 DebiCheck Fees

All DebiCheck fees are per transaction.

7.5 Registered Mandate (RM) Fees

Registered Mandate fees are tiered according to monthly transaction volume.

_{"Successful, No Authorisation Required" applies when converting an RM mandate to DebiCheck without requiring re-authentication. "Successful, Re-Authorisation Accepted" applies when the client authorised the RM-to-DebiCheck upgrade.}

_{The RM Tracking fee is charged per tracking day and excludes the separate RM Collection Rate fee.}

All Registered Mandate fees are per transaction unless stated otherwise, and are determined according to the Merchant's monthly transaction volume for the applicable fee type.

7.6 Collections Deposit (EFT Debit Orders Only)

In accordance with Payments Association of South Africa (PASA) requirements, Kwik retains a deposit equal to 10% of the Merchant's monthly EFT Debit Order collection value, to mitigate the risk of disputes and unpaid transactions. This deposit is calculated and managed automatically by Kwik's systems and must be maintained for as long as the Merchant collects via EFT Debit Order.

Example: for monthly EFT Debit Order collections of R100,000, a retained deposit of R10,000 must be maintained.

This deposit requirement does not apply to collections made via DebiCheck or Registered Mandates.

This deposit is held and applied in accordance with Section 11 (Reserves, Retention and Recovery) of the Collections Services Policy.

7.7 Collections Payout Fee

The Merchant controls the frequency of its payouts. Transactions become available for payout once cleared. This fee applies in addition to, and is separate from, the payout fees set out in Section 3 (Payout Fees) above, which apply to the Merchant's general payment processing balance.

8. Taxes

Unless expressly stated otherwise:

• all fees are exclusive of VAT;
• VAT will be charged where required by the Value-Added Tax Act 89 of 1991 or other Applicable Law;
• the Merchant remains responsible for all taxes relating to its business, including income tax, VAT and any other applicable levies.

9. Billing

Kwik may deduct applicable fees from:

• transaction settlements;
• Merchant balances;
• payout proceeds; or
• invoice the Merchant separately,

depending on the Services being used.

10. Pricing Changes

Kwik may update this Fees and Pricing document from time to time, including in response to changes in card scheme interchange rates, acquiring bank costs, or Kwik's own cost of providing the Services.

Except where a change is required immediately to comply with Applicable Law, a card scheme requirement, or an acquiring or sponsoring bank requirement, Kwik will provide the Merchant with at least twenty (20) Business Days' written notice before any increase in fees, or any new fee, takes effect. Notice will be given by email to the Merchant's registered contact address and/or by notification within the Merchant Dashboard.

Where a fee increase is not required by Applicable Law or a third party as described above, and the Merchant does not agree to the revised pricing, the Merchant may terminate the Merchant Agreement, without further liability for the increase, by giving written notice to Kwik before the revised pricing takes effect, subject to settlement of all amounts already owed to Kwik.

The latest version will always be published at: https://help.kwik.co.za/legal/fees-and-pricing

Continued use of the Services after the effective date of revised pricing constitutes acceptance of the updated fees.

11. Contact

Questions regarding pricing may be directed to:

support@kwik.co.za

https://kwik.co.za