Money Out

Payouts

Create and manage EFT payouts to recipients and customers.

Payouts allow you to send EFT payments directly from your account to either recipients or customers.

Common use cases include:

Note: Payouts can be made to either a Recipient or a Customer. Customer payouts are commonly used for loan disbursements and refunds.

Overview

The Payouts screen displays all payout transactions processed through your account.

The table includes:

Column	Description
Customer	Customer associated with the payout (if applicable).
Recipient	Recipient reference.
Recipient EFT Reference	Reference visible on the recipient's bank statement.
Payer EFT Reference	Reference used internally by the payer.
Amount	Payout amount.
Payout Date	Date the payment will be processed.
Transaction Reference	Unique payout reference.
Status	Current payout status.

Select Create to create a new payout.

The payout wizard guides you through the payout setup process.

Choose the payout payment method that will be used to process the EFT payment.

Payouts can be made either to a recipient or directly to a customer.

Use this option when paying suppliers, employees, contractors or other third parties.

Use this option when paying funds directly to a customer.

Common examples include:

Select the bank account that will receive the payout.

You can also create a new bank account directly from the payout wizard if required.

Field	Description
Recipient EFT Reference	Reference displayed on the recipient's bank statement.
Payer EFT Reference	Reference used by the payer for reconciliation.
Transaction Reference	Unique transaction reference for reporting and reconciliation.
Amount	Payout amount.
Payout Date	Date the payout should be processed.
Reason For Payout	Internal description explaining the payout purpose.
Immediate Payment (IIP)	Process the payout as an immediate payment where supported.

Important: This section is only available to System Operator (SO) clients that use their own bank account.

The authorisation details are used when a payout must be approved at the bank before it can be processed.

Field	Description
Submitting Entity Name	Name of the organisation submitting the payout file.
Subsidiary Entity Name	Optional subsidiary or division name.

Optional notifications can be configured for payout updates.

Notifications can be sent via:

Multiple email addresses may be specified using a comma-separated list.

The status filter can be used to locate payouts in specific states.

Status	Description
Accepted	Payout accepted for processing.
Duplicate	Duplicate transaction detected.
Internal Error	Internal processing error occurred.
No Response	Awaiting response from the processing system.
None	No status currently assigned.
Queued	Waiting to be processed.
Rejected	Payout was rejected.
Saved	Saved but not yet submitted.
Sent	Submitted for processing.
System Error	Processing failed due to a system error.