Get Started
The Get started page is a checklist that helps you set up your account and start collecting and sending payments. Some payment methods require additional approval before they can be used.
Account Setup
| Step | Description | |
|---|---|---|
| Complete your verification | Verify your business and account details before you start transacting. | Required |
| Apply for collection methods | Apply for EFT Debit Orders, DebiCheck and Registered Mandates if you plan to collect recurring payments. | Optional |
| Enable two-step verification | Add an extra layer of security to your Kwik account. See Profile. | Recommended |
Get Paid
Shortcuts to start collecting payments:
- Create an electronic mandate
- Create your first collection
- Create a payment link
- Create a subscription
- Send an invoice
Balances and Disbursements
Verification
Your account must be verified before you can transact, request payouts or use most settings. Until then, menu items are disabled.
Select Start verification and complete the following steps. You can select Complete later? and return at any time.
| Step | Description |
|---|---|
| Business information | Provide your business registration and trading information. |
| Business owner information | Provide the details of the business owner. |
| Confirm business owner identity | Complete a face scan to verify your identity. |
| Verify banking details | Provide the bank account details that payouts will be paid into. |
Once all steps are complete, your verification shows as Verification pending. Kwik evaluates your application and notifies you by email of the outcome, or if any additional documents are required.
Debit Order Application
To collect by EFT Debit Order, DebiCheck or Registered Mandate (RM), you must apply and be approved by Kwik and the bank. Select Start application on the Get started page. Your account must be verified first.
Application Steps
| Step | What you provide |
|---|---|
| Details | The payment methods you are applying for, your industry, sales distribution and abbreviated short names (the name shown on your customers' bank statements). |
| History | Previous debit order providers and reasons for leaving, references, and 5 mandates of existing clients (voice or paper). |
| Finances | Average value per debit order, the size and value of your current book, how long the business has operated, and compliance questions (litigation, insolvency or debt review, regulatory complaints and clearing rules). |
| Documents | Director IDs, proof of business address, 3 months' bank statements of the account collections will be paid into, latest CIPC registration documents, and certificates for regulated industries (for example NCR or FSCA). |
| Author | Download the Absa 6995 application form, have the director(s) complete and sign it, and upload it. You also confirm that you have read the collection services policy. |
Your progress is saved, so you can return to the application later.
Application Statuses
| Status | Description | What to do |
|---|---|---|
| Pending | The application has been submitted and is waiting for Kwik's review. | Wait for the review. |
| Information Required | Kwik needs more information or documents. The requested items are listed on the page. | Upload the requested information. |
| Additional information submitted | You have submitted the requested information and Kwik is reviewing it. | Wait for the review. |
| Declined by Kwik | The application did not meet Kwik's onboarding and compliance requirements. | Contact support if you have questions. |
| Submitted to bank | The application passed Kwik's compliance review and has been sent to the bank. Allow 2 to 7 business days. The bank may request additional documents. | Wait for the bank's decision. |
| Declined by Bank | The bank did not approve the application. The bank's decision is final. | Contact support if you have questions. |
| Approved by Bank | The bank approved the application. Technical setup follows. | Wait for setup to complete. |
| Technical Setup | Kwik is setting up the payment methods on your account. | Wait for setup to complete. |
| Complete | The application and setup are complete. | Configure the payment methods under Payment Methods and start collecting. |
Switching Businesses
If you have access to more than one business, use the account switcher in the navigation to switch between them, or create a new business.
Getting Help
Most pages have a Help button (question mark icon) in the top-right corner. It opens the matching page of this help centre in a new tab.